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Troubleshoot Batch Upload

If the file does not upload, verify the following:

• • Confirm that the file being uploaded is closed. Files must be saved and closed before the system will accept them for upload.

  • Make certain that the Batch file contains only one single Excel sheet. Multiple sheets or workbooks will be rejected by the system.

  • Ensure that all required fields are completed correctly. See the Field Descriptions and Options section.

  • Check that only one product type is listed in the Product column. The system will only accept one order type per batch file (VR, DL, or CH).

  • Verify that v2.0 is in the Version column and AO is in the Type column.

Related Topics

New Orders

Batch Upload

Batch Upload Field Descriptions